Privacy Policy

Contact Information:

Name, email address, phone number, etc.

Account Information:

Username, password, and account preferences.

Billing Information:

Payment details for subscription services, such as credit card information (processed through secure third-party payment providers).

Usage Data:

Information about how you use our services, including login activity, usage patterns, and browsing behavior.

Device and Technical Data:

Information about the device and browser you use, including IP addresses, operating system, and device type.

Cookies and Tracking Technologies:

We use cookies and similar technologies to gather information on your interactions with the platform. For more details, see Section 8.

Genomic Data:

Information derived from genomic sequencing or testing services provided by SeqSMART.

Health Information:

Details about your health status, including medical history and other health-related information.

To operate, maintain, and enhance the functionality of our platform.

To deliver genomic analysis and other services you have requested.

To personalize your user experience and ensure that the content is relevant to you.

To process transactions and manage billing for subscription services.

To communicate with you regarding your account, service updates, and important notices.

To respond to customer service inquiries, provide technical support, and address issues related to your account.

To send you promotional materials, newsletters, or information related to SeqSMART.

products and services, with your consent where required by law.

To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

To detect, prevent, and address fraud, security breaches, or illegal activities on our platform.

To comply with regulatory requirements, such as data protection laws like the GDPR and CCPA.

To analyze user trends, improve our services, and develop new features.

To perform scientific research, including genomic studies, using anonymized and aggregated data.

We may share your data with third-party service providers to support the operation of our platform, including payment processors, analytics providers, and technical support services. These third parties are obligated to handle your data following our Privacy Policy.

Encryption:

We employ industry-standard encryption methods, including SSL/TLS, to safeguard data transmitted over the internet. Genomic data and sensitive personal information are encrypted during transmission and at rest.

Access Control:

Access to your personal and sensitive information is restricted to authorized personnel only. All employees undergo regular training on data security and privacy protocols.

Your data is stored in secure data center environments with robust physical security measures to prevent unauthorized access.

We employ regular backups and redundancy systems to ensure data integrity and availability.

If we use third-party services to process or store your data, we ensure that these providers comply with strict security standards and relevant data protection regulations.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach, we will notify you promptly following applicable data protection laws, such as GDPR or CCPA.

Personal Information:

We retain personal information for as long as your account is active or as needed to provide you with services. If you cancel your account, we will retain your data for a reasonable period to comply with legal, regulatory, or operational requirements.

Genomic and Health Data:

We retain genomic and health-related data as long as necessary for the purposes for which it was collected, such as providing analysis results or supporting ongoing research, unless you request the deletion of this data.

Account Deletion:

You can request the deletion of your account and personal information at any time by contacting us. We will make reasonable efforts to delete your data within a reasonable timeframe, subject to any legal or contractual obligations.

Data Anonymization:

In some cases, we may anonymize or aggregate your data for research or statistical purposes, in which case the data will no longer be personally identifiable.

You have the right to request access to the personal information we hold about you. This includes the ability to request a copy of your data, as well as information about how it is processed.

If any personal data we hold is incorrect or incomplete, you can request that we correct or update it.

You have the right to request that we delete your personal information, subject to certain exceptions (e.g. if we are required to retain data for legal or operational reasons).

To request deletion of your data, please contact us, and we will process your request by applicable laws.

You have the right to request that we restrict the processing of your data under certain conditions, such as when you believe the data is inaccurate or the processing is unlawful

You have the right to receive your data in a structured, commonly used, and machine-readable format, and to transfer that data to another service provider, where technically feasible.

You have the right to object to the processing of your data for direct marketing purposes, as well as for legitimate business interests where applicable.

You can opt out of receiving promotional emails and marketing communications from SeqSMART by following the unsubscribe instructions in the email or by contacting us directly.

If you are a resident of California, you have the following rights under the CCPA:

Right to Know:

You have the right to request the categories and specific pieces of personal information we have collected about you in the past 12 months.

Right to Delete:

You can request that we delete your personal information, subject to certain exceptions.

Right to Opt-Out of Sale:

You have the right to opt out of the sale of your personal information (if applicable)

Right to Non-Discrimination:

You have the right to exercise your CCPA rights without facing discrimination from us.

To exercise any of the above rights, you can contact us. at the details provided in Section 12. We will respond to your request within the timeframe required by applicable laws.

To exercise any of the rights mentioned above, you can contact us. using the details provided in Section 12. We will respond to your request within the timeframe required by applicable laws.

We may share your personal and non-personal information with trusted third-party service providers who perform services on our behalf, such as payment processors, cloud hosting providers, analytics services, and customer support.

These third parties are required to handle your data in compliance with our Privacy Policy and applicable data protection laws.

In the event of a merger, acquisition, or sale of SeqSMART or its assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred to another entity and becomes subject to a different privacy policy.

SeqSMART may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

We may also disclose your information to protect the rights, property, and safety of SeqSMART, our users, or others in cases of fraud prevention, security threats, or other legal matters.

We may share anonymized and aggregated data for research, analysis, or scientific purposes. This data will not be personally identifiable and will be used to improve our services, products, and scientific research.

If you are located outside of the country where SeqSMART operates, please be aware that your data may be transferred to, and processed in, countries that may have different data protection laws than those of your country. We will take appropriate measures to ensure that your data is handled by this Privacy Policy and applicable laws.

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and track usage patterns.

Essential Cookies:

These cookies are necessary for the functioning of our platform and cannot be disabled. They are used for tasks such as user authentication, session management, and security.

Performance Cookies:

These cookies collect information about how you use our platform, such as which pages are visited most frequently and if users receive error messages. They help us improve the performance of our platform.

Functionality Cookies:

These cookies remember your preferences (e.g., language selection or region) and enhance the functionality of our platform.

Targeting and Advertising Cookies:

These cookies are used to deliver targeted advertisements based on your interests or behavior across different websites. They also help measure the effectiveness of marketing campaigns.

Web Beacons and Pixel Tags:

We may use web beacons or pixel tags to track the effectiveness of email campaigns or to monitor user behavior on our platform. These technologies allow us to gather data on interactions with content and marketing materials.

Analytics Tools:

We use third-party analytics tools (e.g., Google Analytics) to gather information on how users interact with our platform. These tools use cookies to collect data such as your IP address, device information, and browsing behavior.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of certain parts of our platform.

If you want to opt out of personalized advertising, you can use tools like the Digital Advertising Alliance (DAA) opt-out tool or the Network Advertising Initiative (NAI) opt-out tool.

Our platform may contain links to external websites, services, or resources that are provided for convenience or reference. These third-party sites are not under our control, and we are not responsible for their content, privacy practices, or any other aspects of their operations.

We do not control and are not responsible for, the privacy practices or policies of third-party websites. We encourage you to read the privacy policies of any external sites you visit to understand how they collect, use, and protect your information.

Please be aware that clicking on a third-party link or interacting with third-party content may expose you to risks such as data collection practices different from ours or security vulnerabilities on their platforms. We advise you to exercise caution when providing personal or sensitive information on third-party sites.

We do not intentionally collect personal information from children under the age of 16. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.

If we discover that a child has provided personal data to us without parental consent, we will take steps to obtain consent from the child’s parent or guardian. If parental consent is not provided, we will delete the child’s information.

If you believe that your child has provided us with personal information without your consent, please contact us. immediately. We will take the necessary steps to ensure that any such data is deleted and that your child's privacy is respected.